Refund policy

ORDER ERRORS, CANCELLATIONS AND RETURNS.

a. Order Errors. If you make an error in ordering, please contact us immediately.

b. Cancellations. In Transit and Pre Arrival orders are final sale and therefore not cancellable. In Stock orders are subject to a 15% cancellation fee. Orders that have already shipped and special order wines cannot be cancelled.

c. Returns. If you are not satisfied with your order, or if you believe there is an error with your order, please contact us immediately (but in no event later than sixty (60) days from the date of delivery to you). All requests will be reviewed on an individual basis, but Mom ‘n ‘em Coffee will in no event issue cash refunds or accept returns of gifts, wine over ten (10) years old or special order items. Mom 'n 'em Coffee is also not responsible or liable for damaged or corked (TCA) bottles of wine. 

d. You are solely responsible for tracking and monitoring your shipment. Any packages that are refused or unable to be delivered to you will be returned to Mom ‘n ‘em Coffee at your expense. You will be credited for the cost of your order less shipping costs and subject to the 15% cancellation fee.

e. Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws or common carrier policy is not refundable. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE MANNER IN WHICH ALCOHOLIC BEVERAGES MAY LAWFULLY BE BROUGHT INTO YOUR JURISDICTION.