Terms of Service

Last updated October 27, 2026

1. About these terms

Mom 'n 'em Coffee is operated by Ferrari Bros LLC, an Ohio limited liability company ("Mom 'n 'em," "we," "us"). These terms apply when you use momnemcoffee.com, buy from us online or in our cafes, join a subscription or text program, or book an event or coffee cart. By using the site or placing an order, you agree to these terms and to the policies linked here, including our Privacy Policy, Refund Policy, Shipping Policy and Subscription Policy. If you don't agree, please don't use the site.

2. Who can order

You must be at least 18, or the age of majority where you live, to place an order or create an account. Please give us accurate contact, shipping and payment details and keep your account login private. You're responsible for activity on your account.

3. Orders, prices and payment

All prices are in US dollars and can change at any time. Sales tax is added at checkout where required. Your order is an offer to buy; it's accepted when we ship it or mark it ready for pickup. We may limit quantities or cancel an order, for example if an item is out of stock, a price was listed in error or we suspect fraud. If we cancel, we refund anything you paid. Payments are processed by Shopify and its payment partners; we don't store your full card number.

4. Shipping and pickup

We ship Monday through Friday, within the US and to most other countries. Most orders leave within 1 to 2 business days, and coffee is roasted in small batches, so some orders may take longer. Delivery times are estimates from the carrier and aren't guaranteed. Free shipping on US orders over $65 is a current offer and may change; the threshold shown at checkout is the one that applies. For orders outside the US, any duties, taxes or customs fees are set by your country and paid by you on delivery. Please double check your address: orders returned for a wrong or incomplete address can be reshipped at your cost or refunded minus shipping. Pickup orders are ready at our Camp Washington cafe, usually within 2 to 4 days, and are held for 30 days from the ready date, after which we may cancel them.

5. Cancellations, returns and refunds

You can cancel an online order for a full refund until it ships or is marked ready for pickup. Coffee and food are perishable, so we don't take back opened products. If your order arrives damaged, is wrong or you're not happy with it, email orders@theferraribros.com within 7 days of delivery with your order number and a photo if you can. We'll replace it or refund it to your original payment method. Unopened merch and equipment can be returned within 14 days of delivery for a refund of the item price; return shipping is on you unless we made a mistake. Our Refund Policy has the details.

6. Subscriptions

Subscriptions (including the Mom 'n 'em Coffee Club) are recurring orders that renew automatically until you cancel. When you subscribe, you authorize us to charge your payment method for each delivery at the price, frequency and quantity you chose at checkout, plus any shipping and tax.

  • Savings. Subscriptions are 5% off the regular price of the item and ship free in the US, unless a different offer is shown at checkout.
  • Minimum. Each subscription requires a minimum of 3 paid deliveries. After your third delivery you can cancel at any time.
  • Managing or canceling. Log in to your account at momnemcoffee.com and open Manage Subscriptions to skip, pause, change or cancel, or email orders@theferraribros.com. Cancel before your next billing date to stop the next charge.
  • Changes. If a subscription price goes up, we'll email you at least 7 days before the higher charge so you can cancel.
  • Failed payments. If a charge fails, we'll try again and email you. Your subscription may pause until it's paid.

Subscriptions are managed through our partner Appstle on Shopify. Returns follow section 5.

7. Gift cards and gift subscriptions

Our gift cards are digital, sold through our payment partner Square, and can currently be used in our cafes only, not on this website. They never expire, have no fees and can't be redeemed for cash except where the law requires. Please treat them like cash: we can't replace a lost or stolen card unless you have the code. Gift subscriptions are paid up front for the number of deliveries chosen and don't renew automatically. Please give us the recipient's correct shipping address; we're not responsible for gifts sent to an address you entered incorrectly.

8. Discounts and promotions

Promo codes and offers can't be combined unless we say so, have no cash value, may have limits and can end at any time. We may cancel orders that misuse a code.

9. Secret Stash and text messages

Secret Stash is our text-only program for limited coffee drops. By signing up and checking the consent box, you agree to receive recurring automated marketing and order texts from Mom 'n 'em at the number you provide. Consent is not a condition of any purchase.

  • Frequency. About 1 to 4 messages a month, plus replies about orders you place.
  • Cost. Message and data rates may apply.
  • Stop or help. Reply STOP to opt out at any time, or HELP for help. You can also email info@theferraribros.com.
  • Ordering by text. When you reply to a drop to order, you authorize us to charge the payment method saved on your account for the price and shipping stated in that text. Drops are limited and first come, first served; if it sells out before your reply, you won't be charged.
  • Carriers. Carriers are not liable for delayed or undelivered messages.

We don't sell or share your mobile number with third parties for their marketing. See our Privacy Policy for how we handle your information.

10. Cafes, events and coffee carts

Purchases in our Camp Washington and Madisonville cafes and at farmers markets are covered by these terms and by any signs or menus posted there. Private events, catering and coffee cart bookings are confirmed by a written quote or agreement. That document sets the price, deposit, cancellation terms and details, and it controls if it differs from this page. Stays booked through Airbnb are governed by Airbnb's terms and our house rules.

11. Wholesale

Wholesale accounts are subject to a separate wholesale agreement, pricing and payment terms. Where these terms and that agreement differ, the wholesale agreement controls.

12. Product information, allergens and caffeine

We try to show our products accurately, but colors, roast and packaging can vary a little, and tasting notes describe flavor, not added ingredients. Some products are made or packed in places that also handle milk, tree nuts, wheat, soy or other allergens. Always read the label, and email us with any allergy questions before you order. Our drinks contain caffeine, and hot drinks are hot. Please enjoy them with care.

13. Reviews and things you send us

If you post a review, photo or idea, or tag us, you let us use, share and edit it to promote Mom 'n 'em, with credit where it makes sense, without payment. You confirm it's yours to share, is honest and doesn't break any law or anyone's rights. We may remove content we find unlawful, misleading or inappropriate.

14. Our content and brand

The site's text, photos, logos, the Mom 'n 'em heart and our other marks belong to Ferrari Bros LLC or our partners. Please don't copy or use them without written permission.

15. Using the site

Please don't use the site to break the law, scrape or overload it, upload malicious code, buy for resale without a wholesale account, impersonate anyone or interfere with other customers. We may suspend accounts or cancel orders that do.

16. Other services we use

The site runs on Shopify and uses partners for payments, shipping, subscriptions (Appstle), text messaging and reviews. Their own terms apply to their services. Links to other sites are for convenience; we don't control them and aren't responsible for them.

17. Disclaimer

Except for the commitments we make on this page, the site and our products are provided "as is" and "as available." To the extent the law allows, we disclaim implied warranties such as merchantability and fitness for a particular purpose. Nothing here limits rights you have under consumer protection laws that can't be waived.

18. Limits on our liability

To the extent the law allows, Mom 'n 'em and its owners, staff and partners aren't liable for indirect, incidental, special or consequential damages, or lost profits. Our total liability for any claim about an order is limited to the amount you paid for that order. Some places don't allow these limits, so they may not apply to you.

19. Indemnity

If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable costs, including legal fees.

20. Disputes

If something goes wrong, please email us first; most issues are solved quickly that way. Please give us 30 days to try to resolve it before taking legal action. These terms are governed by Ohio law. Any legal action must be brought in the state or federal courts in Hamilton County, Ohio, except that either of us may bring a claim in small claims court where we qualify.

21. Changes to these terms

We may update these terms from time to time. The "last updated" date shows the newest version. Changes apply to orders placed after they're posted. If we change the subscription terms in section 6, we'll email active subscribers first.

22. The rest

If any part of these terms can't be enforced, the rest still applies. If we don't enforce a term right away, we can still enforce it later. These terms and the policies they link to are the full agreement between you and us about the site.

23. Contact us

Ferrari Bros LLC, doing business as Mom 'n 'em Coffee
3128 Colerain Ave, Cincinnati, OH 45225
info@theferraribros.com
513-390-7681